On this page you'll find frequently asked questions about BirdLife Australia's online shop, 'Shop the Nest' including shipping, delivery times, payments, returns policy and products.
We are currently updating and improving the Shop the Nest website – but due to popular demand we wanted to bring you the 2025 Calendar.
We use Australia Post to ship our orders. Shipping costs are calculated at checkout and cover the cost of parcel tracking. Domestic orders over $100 are shipped free.
Yes, we offer international shipping. International shipping costs are calculated at checkout and cover the cost of parcel tracking. Please see below for international customs taxes & duties.
If your order is being delivered to an address outside Australia, it may be subject to customs taxes and duties. These fees are the responsibility of the customer receiving the order.
As we are unable to estimate customs taxes and duties, please contact your local authorities or customs office for more detailed information.
If you paid customs taxes and duties as part of clearing your parcel through customs but you then decide to return the parcel, we will not refund these fees. Please contact the customs authority regarding a refund of these charges.
Customs processing may delay the delivery of your order. Should you experience a delay please check with your local customs offices.
We cannot facilitate store purchases or pick-ups from our offices, as all of our shop merchandise is kept offsite.
The 2025 Calendar is currently available for pre-order. The calendar will be delivered by mid-January 2025. Once the calendar is available, we will contact you to confirm your order has been shipped.
Yes, we use Stripe to process our payments. Stripe is certified to the highest industry standards and has regulatory licences around the world. Please refer to their website for more information.
Yes, we do accept payments from both AMEX and Diners Club.
No, unfortunately we are not able to accept cheques.
Yes. Proceeds from all sales made through Shop the Nest go directly towards supporting Birdlife Australia’s conservation projects.
For products purchased that are found to be faulty, we will replace the product or give a refund to the value of the original purchase price.
Refunds will be processed to the same card that was used for payment.
If you change your mind about the products you have purchased from us online, each return/refund will be looked at on a case-by-case basis.
For any returns or refunds please email store@birdlife.org.au or call 03 9347 0757
