Casual Supporter Care Administration Officer

Your next opportunity

• Casual Contract Opportunity
• Carlton Office Location
• Join a unique conservation organisation

We are looking for Casual Supporter Care Officers to join our Supporter Care team across peak periods of the year.

The casual Supporter Care Officer is the first point of contact for supporters, delivering high quality customer care, and processing donations and memberships. With excellent privacy compliance, data integrity and attention to detail, this role contributes to BirdLife’s income generation and supporter engagement.

You will do this by:

• Acting as the ‘first port of call’ for all supporter enquiries via phone, mail and email
• Triaging enquiries and ensuring timely and appropriate responses
• Ensuring all communications are accurately recorded on the CRM
• Conducting fundraising and engagement calling campaigns
• Processing donations and memberships
• Issuing receipts, welcome packs and brochures
• Organising incoming post and banking

Benefits on offer:

This is a casual position, rostered throughout the year with variable hours, particularly during peak campaign periods.

Salary $36.76 per hour plus 11% Superannuation. This role is based at BirdLife Australia National Office, Carlton, Melbourne, Victoria.

You will also enjoy access to LinkedIn learnings professional development and networking platform plus much more.

Our values really underpin and support our organisational strategy and goals:

• Passion: We bring people together around a love of nature
• Excellence: Science and knowledge are at the centre of everything we do
• Leadership: We empower and inspire people to lead with courage and purpose
• Collaboration: We embrace diversity and work in partnership with mutual respect
• Integrity: Our success is based on experience, honesty, trust and fairness
• Impact: We think globally, lead nationally and act locally

For more role details refer to the position description attached below or email enquiries to people&safety@birdlife.org.au

To apply for this role you must:

• Be based in the BirdLife Australia National Office, Carlton, Melbourne
• Have relevant experience working in a supporter or customer facing role
• Have excellent customer service skills and telephone manner
• Have experience working with and understanding of CRMs and managing large amounts of donor and customer data
• Have valid Australian work rights with permission to work
• Submit your resume and cover letter addressing the key skills and criteria to people&safety@birdlife.org.au

Closing Date: Applications for this role close on Friday 29 September 2023

Please note BirdLife does not accept applications from recruitment agencies.

At BirdLife we value diversity and inclusion and actively encourage applications from diverse groups and communities

Supporter Care Administration Officer PD Sept 2023